top of page

FAQ

Welcome to our FAQ page. Here, you will find answers to many of the most commonly asked questions about our services and the private security industry.

  • EMPLOYMENT: What experience and qualifications do I require to apply for a job at Spec Ops Security?
    All applications are accepted by invitation only; either through direct contact from us or via a job posting service. We do not respond to walk-ins, phone calls, emails or contact form employment solicitations. Each position will have different requirements that are based upon the role and responsibilities of the job. However; listed below are some of the MINIMUM requirements to apply: - Canadian Citizenship or Permanent Resident Status - No Criminal Record or Outstanding Charges (in any country or jurisdiction) - No Criminal Affiliations (past, present, directly or indirectly) - Valid Class 5 (or higher) Driver's License - Valid Security and/or Private Investigator's License (in the Province of Employment) - Physically Fit (able to pass a PARE or COPAT test) - Fluent English (written and spoken) - Ability to pass a pre-employment written exam - Must be able to pass a pre-employment background investigation Applicants who are applying for any position other than LOW SECURITY or BARGAIN SECURITY division vacancies must have the following: - Police, Sheriff, Peace Officer, Military, Fire or Paramedic experience (reserve/volunteer experience not accepted) *Relevant security experience with a professional security department will be considered. Examples of acceptable security experience: West Edmonton Mall Security, University Campus Security, AHS Protective Services - many positions require applicants to obtain federal secret security clearances. Specialist Security, Executive Protection (bodyguards), Private Investigation, Intelligence and Energy Security positions require the above listed minimum requirements AND no less than 5 years of full-time police or military regular member service (Canada, USA or UK) combined with training and experience in specialized units. Examples: SPECIALIST SECURITY - RCMP or City Police ERT/Tactical Units, K9, STO, Crowd Management EXECUTIVE PROTECTION - RCMP Prime Minister's or Sheriff Premier's Protection Units, Secret Service PRIVATE INVESTIGATOR - Police or Alberta Sheriff Experience in a specialized unit (major crimes, guns and gangs, homicide, commercial crimes, surveillance, scan, assist, fasst) combined with CISA, RCMP or ALERT basic and advanced surveillance training and certification, interviewing and interrogation and other related courses.
  • TIPS for choosing a credible and professional security company
    Unfortunately there are so many unprofessional security companies these days, that bad service is becoming the standard rather than the exception. We strongly believe that when you pay to hire security guards, patrols, executive security or private investigators, you are entitled to the best service in the industry that is delivered by honest and qualified professionals. With hundreds of new companies starting up every day, all of whom claim to be the best, it can be difficult to choose the right provider. It is our sincere hope that you choose our company, however; here are some general tips to help you avoid hiring an unprofessional agency: BILLING RATES: If you are paying ridiculously low rates to the lowest bidder, then you have already made a huge mistake in hiring them. Low rates means that they are paying minimum wage (or less) to their staff, likely aren't insured or licensed and/or are not paying their WCB premiums. At best they are using transient workers who have no experience or qualifications. Reputable security agencies invest heavily into staff wages, employee retention, customer service, training and insurance with a standard over-head of at least $10/hour (above guard wage) before making any type of profit. Do the math and ask yourself if you would do the job you're asking of them for $15/hour. GOOGLE REVIEWS: In the past, these reviews were helpful, however; some of the worst security and investigation companies in the industry have hundreds of 5 star reviews. Because of the confidential nature of our work, most clients will not post a review for a security/investigations provider. Unprofessional security agencies post 5 star reviews that are either completely FAKE (there are companies that sell fake reviews), are posted by their friends and family, or they pay their staff and security course students to post the fake reviews. WEBSITES: One of the easiest ways to identify a sketchy or unprofessional security company is to look very closely at their website. The vast majority of them are not created by web designers because these companies do not invest anything into their businesses and only want to make a quick buck. Another red flag to look for are websites that use "stock" photos/images, AI images (the latest trend), or who blatantly steal real images from other reputable businesses and photoshop them as their own. Another way to identify low-end security companies from their websites is to take the time to read their pages. Most use poor grammar, make spelling mistakes or use vague and general wording that they copy from other sites. If they are using AI images, stock images or photoshopped images, there is a very good reason. They don't want you to see what they and their staff actually look like, and/or they don't have any pictures of their vehicles, uniforms or staff at worksites because they don't have any! QUALIFICATIONS: In this day and age it is very common for security/investigation companies and their owners, staff and managers to falsify and misrepresent their qualifications. We constantly hear about other security companies claiming that they are former police or military and claiming to have degrees and specialized training, yet within a few minutes of investigating, find it to be completely false. Many of these business owners and managers have criminal records and blatantly lie about being former special agents, secret police, special forces etc and even try to pass off fake certificates they make on their computers. Most claim to have worked in other countries or in covert, secret units to make it more difficult to verify. Do your research and when in doubt, call the departments or training providers that they claim to have worked for or become accredited by. Or hire our investigators and we will conduct an in-depth background investigation. Be wary of pretenders! PERSONAL MEETINGS: We strongly recommend that prior to hiring a security/investigation agency, that you first meet their management or representatives in person; preferably at their office. Unprofessional or sketchy businesses will quickly come up with excuses to not meet you personally and of that's not enough to deter you from hiring them, then you are likely only concerned with getting the cheapest rates. If they do meet with you, spend some time to ask questions about their services and test their knowledge relating to security solutions and the legal aspects of their deliverables. LICENSES: It is a legal requirement for a security/investigation company to be licensed in the Province(s) where they are advertising and offering services. They must also provide a copy of their security agency (business) license to anyone who asks to see it. The license will have a unique business number on it as well as the type of services the company is authorized to provide, including restrictions and limitations. It is also required by law for any of their employees to provide their actual license for inspection to anyone who asks to see it. Individuals who only have a worker security guard or investigator license are NOT legally authorized to work directly for hire. They must possess a valid provincial business license and it must be for the services they are offering for hire. A licensed security guard CANNOT perform private investigation services or surveillance. If any security/investigation business or their employees refuse to provide a copy of their license immediately upon request, fire them and file a report with the provincial regulators or the local police. It is an offence under Provincial law for any person or business to hire an unlicensed guard or investigator, or to hire a guard or investigator who has a worker license to perform contract work directly. INSURANCE: Ask to be provided with proof of business insurance and examine what the limits of coverage are and what restrictions the insurer adds that limits the duties that a company may perform. For example, some insurers will not provide coverage if the security services are provided at a bar or liquor licensed event/premises. You should also ask for a copy of their WCB account and a WCB clearance letter as it is required by law. CONTRACTS: Every reputable security/investigation business will require you to sign a service agreement or contract and it is a practice that is encouraged by the Security Services & Investigaror's Act regulators. If they don't have a detailed legal contract for you to sign or they won't sign yours, do not hire them. The contract is designed to clearly outline the terms of the services and to offer legal indemnification for both parties. FOLLOW-UP: It is absolutely critical to follow-up after you have hired a security company. Always go out and personally meet the guards that they send, check their license (they are required to carry it on duty and present it) and to look at their patrol vehicles, log books, reporting systems etc. We recommend that you show up unannounced at various times to see if they actually show up, aren't sleeping but are actually doing their jobs. Security isn't just a job, it is a profession that is chosen by selfless and hardworking individuals who care about making a difference in their communities. They put themselves in harms way to protect persons and property, often in undesirable working conditions and during the times when the rest of us sleep. Most of the true security professionals choose this line of work to gain experience to become police officers, soldiers or peace officers. Yet most businesses who hire security continue to choose the lowest bidding security companies who hire unqualified staff and exploit them. It is so bad that there is an anti-modern slavery agency tasked with investigating this issue. Many of today's security guards are untrained, inexperienced and are recent immigrants to Canada, who in their home countries, held white collar jobs and hold university degrees. They are only working as security to survive and support their families until they can obtain a job better suited to their experience. Nor do they wish to put themselves in dangerous situations or harms way for minimum wage, especially given that it is not their chosen career but just a temporary job. So if you are the type of company that hires low-end security companies at the lowest billing rate you can find, not only are you not protecting your business, but you are contributing to the increased crime rates, the exploitation of migrant workers, the economic decline and the degradation of the security industry in Canada.
  • EXPERIENCE: What's the difference between your police experienced staff and other security companies?
    There is no short answer to this question and we hear it a lot! It is basically like asking what the difference is between someone who knows first aid and a cardiac surgeon. Here are some of the obvious differences: SPEC OPS SECURITY LAW ENFORCEMENT EXPERIENCE VS OUR COMPETITOR'S CIVILIAN GUARDS THEM: No experience or specialized training, quick to escalate conflict, use of excessive/unnecessary force, or flees in fear and always calls the police to come deal with e situation and persons involved THEM: Often hired over the phone without a personal interview US: Extensive background investigations to obtain federal secret security clearance THEM: A local police record check. Security license is often granted even with criminal convictions US: Minimum 6 months of basic police recruit training yearly recertifications and ongoing specialized training THEM: 40 hour on-line basic security guard course that is only required once with no recertifications (EVER) US: Extensive experience routinely dealing with life and death situations in high-stress environments THEM: Rarely ever exposed to any risk or life threatening events - always call the police to handle situations US: Experience and training in dealing with marginalized, drug/alcohol impaired people or those suffering from a mental health crisis where empathy, deescalation and communication are the first methods of support THEM: No experience or specialized training, quick to escalate conflict, use of excessive/unnecessary force, or flees in fear and always calls the police to come and deal with every situation US: "Been there, done that" with real-world experience means that our officers tend to react calmly, rationally, professionally and proportionately to even the most stressful events without having to call the police THEM: Most civilian security guards react with panic, fear and a complete loss of control when faced with stress or any security challenges that require critical thinking and a resolution that doesn't involve police intervention US: Lowered risk and liability related to excessive force, assaults, mistakes of law and unlawful arrests that are a common occurence with civilian guards THEM: High incidences of unlawful arrests and assaults, violation of freedoms and charter rights, mistakes of law and subsequent law suits against the guards, the guard company and subsequently the clients who hired them There is nowhere in nature where you will find sheep protecting other sheep from predators. Yet in the security industry, businesses routinely hire unqualified and inexperienced civilians to provide them with protection simply because they are cheap and offer the lowest rates. You get what you pay for. Only a sheepdog can protect the entire flock of sheep from the wolves. If you hire another sheep to protect your flock, the criminals will thank you!
  • CAMERAS: Do you sell or rent security cameras?
    No. And for very good reason! As experienced law enforcement officers we only provide services or equipment that is effective to deter crime and that offers our clients a measurable return on their security investment. Cameras and "live monitoring" are the latest hype and security companies are making a fortune selling them to businesses. THE LIES: Many security camera and monitoring companies are blatantly lying about their "live monitoring" services and stating that the cameras are "catching crooks red handed", "police monitored and dispatched" and that they are providing "live - direct feed surveillance footage to responding police officers". All of which is completely FALSE! There is not a single police agency in Canada that works with private security or camera monitoring companies, nor alarm monitoring companies, the police do not see the cameras, nor do they monitor them and dispatch officers directly. Responding officers DO NOT have live camera feeds on their police computers. Nor do they respond and catch the crooks "red handed". THE TRUTH: Surveillance cameras are a valuable asset when added to a comprehensive security program that includes mobile patrols, site-security guards and physical security measures such as alarm systems and locks. Live monitoring can also provide additional levels of protection, however; most live monitoring is subcontracted to India and the Philippines where underpaid and over-worked staff are forced to monitor hundreds of screens at a time. They do not know the areas where they are observing the crimes and they often cannot speak English well enough to communicate effectively with police dispatchers. They claim that their "voice communication systems" terrify criminals and send them running just at the sound of someone over a speaker. Again this is completely FALSE. The truth is that if they see a crime taking place, they call the police and wait on hold like everyone else as they wait to report it. Property crimes are the lowest priority calls that the police handle, and many police services simply provide a case number over the phone for insurance purposes. If they do respond, it is a priority 4 or 5 call (the lowest priority) and an officer will attend when they are available. Most security responses are by low-cost guard services who send mobile patrol officers within a 3 hour response window. If you are considering cameras for your business, we can offer consulting services and help you purchase a system that fits your needs at a cost that is substantially lower than most camera and guard companies sell them for. Buy direct from the camera suppliers and hire a competent installer. Literally every camera today has the same advanced technology with motion, heat or infrared detection, face detection and voice communication. You can even watch over your business and receive alerts on your smart phone and call 911 yourself! If you are on a budget, you can purchase Ring, Blink or other affordable cameras yourself that also have motion, vehicle and face detection, activate spotlights, sirens and allow you to listen and speak to the intruders. Don't be scammed by these shady businesses who are upselling you and lying about their services. Below is just one example of how some security camera companies are blatantly misrepresenting their services. We have checked with every police service in Canada and there is not a single police department that has a live feed to their dispatchers or police officers, let alone having their videos displayed on police vehicle computers!
  • CLIENTS: Do you work for private citizens and can anyone hire you?
    We do provide services to corporate executives, celebrities, athletes and ultra-high-net-worth private citizens in our executive protection division. However; we do not work for private citizens to provide security for parties etc. All of our services are available to registered businesses and corporations, property management agencies, condo boards, law firms, film/tv productions, sporting venues, event companies, government agencies, retailers, energy companies, construction and development companies, crown corporations, health care facilities, shipping and transportation, remote work camps etc. We do not work for anyone who is involved in organized crime or criminal enterprise, engaged in a criminal lifestyle (past or present), is involved with any terrorist groups, or who works for any government or organization or entity that is a known enemy of Canada.
  • BOOKING MINIMUM: Is there a minimum number of hours you will work and how soon can you deploy?
    The minimum number of hours we will accept for a booking is 8 hours. We only employ professional security and investigation personnel and as a result, our services are in very high demand; whereby our team members are always scheduled to work full-time shift hours each day. We are often able to deploy security staff, investigators or bodyguards with minimal notice on the same day. However; more complex assignments that involve deployment to remote locations, numerous personnel or extensive pre-planning are best booked with at least two weeks advance notice. It is our objective to send our clients well qualified personnel that are a good fit for their business and/or project and who plan to work for them for the duration of the contract. We aren't a low-end company who hires "two feet and a heart beat" or transient and unreliable staff who will quit without notice or leave you without coverage. Many of the security companies who "send a guard anywhere, anytime" without prior notice are almost certainly sending you someone who is not qualified for a regular position and who is subsequently willing and able to work any job without notice. Many work or go to school by day and seek out security jobs so that they can get paid to sleep at night while entrusted to protect you. Does that sound like the type of guard service you want to hire?
  • WHY CHOOSE US? What makes your company different than all of the other security companies?
    This is probably the most important question that anyone should ask before hiring a security or private investigation company! The short answer is our EXPERTISE. We are hired by discerning clients who are searching for the most qualified and experienced security, protection and investigation experts in the country. Almost every other security company in Canada is owned, managed and staffed by individuals who have little to no prior security experience, let alone any relevant law enforcement experience and training. And the vast majority are owned by corporations that are based outside of Canada and they hire workers who are not Canadian citizens or residents. Why does this matter? it matters for so many reasons, but primarily when you hire a non-Canadian company who employs non-Canadian citizens, you are devastating the Canadian economy and your money only supports other countries. It also represents a major security risk as non-Canadian security personnel only under-go a "local database search" to obtain a security license. Which means if they've never committed a crime in Canada, (and in many cases even if they have), they are granted a security license. Yet they may have committed and/or been convicted of very serious crimes in their home countries, many of whom do not maintain criminal data bases. Nor do Canadian police agencies have access to criminal records that individuals acquire outside of Canada or the US. Only CSIS and INTERPOL conduct detailed investigations and they do not screen security guard applicants. A case example to review is the recent shooting and terrorist attack at Edmonton City Hall on January 23, 2024 where Bezhani Sarvar, who was a licensed security guard employed by the Commissionaires, allegedly entered city hall while dressed in his security uniform armed with firearms and molotov cocktails and opened fire. He has been charged with several terrorism and weapons related charges by the RCMP Integrated National Security Enforcement Team. Spec Ops Security is a 100% Canadian company that is owned, managed and staffed by experienced former Canadian law enforcement and military personnel. We offer a level of professionalism and expertise that is unrivalled in the private security industry. Most of us have been born and raised in Canada and have spent our entire careers protecting the communities where we live. When you hire us, you are providing employment for local workers and citizens while supporting our Canadian economy. Our owners, managers and most of our staff have undergone very involved background checks and hold or have held federal secret or top secret security clearances. And not one single person in our entire history has ever been convicted of a crime, nor have we ever breached any provisions of the security and investigators act, employment standards, or occupational health and safety regs. We have an unblemished record and intend to keep it that way!
  • Is it difficult to get a security license or to start a security business?
    No. Literally anyone can become a security guard or a private investigator. Which means that if you are a prospective client who wishes to hire a guard or investigator, you need to do your diligence to ensure that you are hiring a professional. Like anything else, you get what you pay for! What are the requirements to become a security guard or to start a security guard / private investigation company? You'd think it would be quite difficult given the position of trust, right? ...Nope! TO BECOME A SECURITY GUARD: you need to be 18 years old, take an online 40 hour security course (that is delivered at an elementary school level), take the test (that anyone can pass), get a criminal record check (that only looks at Canadian databases) and send in a payment of $100.00 for a two year license. That's it! And to make it even easier, the security companies that hire the guards can provide the course and supervise the test. No conflict of interest there; right? Also, if you have a criminal record; no problem! You can often still get a license. No education, don't speak English, not a citizen and only here on a temporary VISA? All OK! Here's you license! TO START A SECURITY COMPANY: Surely you must have to possess prior (real) police or peace officer training and experience with a university degree in criminology or justice studies? Nope! Just all of the above listed requirements for a guard license, only you're going to have to pay $1,500.00 for your license. Which is why there are so many new security companies out there who bid $18.00 - $23.00/hour on contracts and pay minimum wage. If you wish to become a security guard or investigator, we recommend that you invest into taking a course at an accredited university or college and then taking the time to apply to a reputable agency that will pay you above minimum wage and who will help you to establish your career in a professional environment. Many security and investigator applicants are immediately disqualified from consideration, simply based upon the company that they work for. Remember that there are far easier and safer ways for you to work for minimum wage. As guards, if you all start refusing to be exploited, security companies and the businesses who hire them will be forced to pay you a fair and living wage that is proportionate to your experience and the risks that you take to perform your duties!
  • What are the different types of security services that you provide?
    We provide customized solutions to resolve any security challenge. Regardless of your budget or project size, we can offer professional security services that are effective and affordable. We provide security for every type of project, business or industry: UNIFORMED SITE SECURITY GUARDS PLAINCLOTHES & CONCIERGE SECURITY MOBILE SECURITY PATROLS ACCESS CONTROL EMERGENCY RESPONSE CROWD MANAGEMENT SECURITY TRAFFIC CONTROL & ENFORCEMENT CAMP & REMOTE SITE SECURITY EXECUTIVE SECURITY CANINE SECURITY & DETECTION SERVICES
  • How much does it cost to hire security?
    Each business faces unique security challenges and it is our objective to provide the best security in the industry at affordable rates. Simply provide us with some information about your business and/or project, what your security objectives are and how much you have budgeted for the security. We can conduct a complimentary site visit and security risk evaluation to offer you a detailed quote to suit your needs and budget.
  • What qualifications do your security guards possess?
    At Spec Ops Security, we only hire licensed, experienced and professional security guards. Our guards are reliable, trustworthy, hardworking and fully dedicated to protecting our client's property, assets, customers and staff. Each guard undergoes a stringent recruitment process that includes thorough background checks, employment screening, multi-level interview stages, competency tests and training verification. All guards are physically fit, speak fluent English and are professional in both conduct and appearance. Experience and training is based upon the level of security and guard that you choose to hire, however; the vast majority of our security team members have previous law enforcement and/or military experience and training. Our basic level guards have first aid/aed/cpr certification, WHMIS, construction safety, pipeline safety, conflict deescalation, effective communication, fire watch, legal authorities, arrest control tactics, report writing, note taking and customer service training as a minimum.
  • What cities and locations do you service?
    We provide security services anywhere in Canada. Our head office is located in Calgary, Alberta and we have regional and central offices in most major cities that enables us the ability to provide quick response and dedicated services anywhere; including remote camps and energy project sites.
  • Do you require a signed contract to provide your services?
    Yes. A contract is mandatory to engage our services and we will not send out security personnel to a project until a contract has been signed and authorized. Why? In Canada, a private security guard only has authority under section 494 (2) of the criminal code to protect property that is not owned by the guard. A client must grant our company and our agents (staff) authority to act as their owner-agents in order to safeguard their property and all assets and persons affiliated with the property. Even the police who have authority under section 494 ccc have an "AGENT" program where property owners sign over agent status to allow their officers access to the property without a warrant. A contract also covers many other legalities to protect both the client and our business in the unlikely event of a disagreement and it is relied upon by the courts, as well as the provincial security services and investigators act regulators. Any reputable and professional security company will require you to sign a contract.
  • What are the different levels of security that you offer?
    While the majority of security companies only offer one level of security and "off the menu rates", we understand that each business faces unique security challenges and some may find security to be cost prohibitive. As experienced law enforcement professionals, we understand the importance of delivering customized security solutions that are proportionate to your security risks while working hard to deliver effective protection that is within your budget. Our security is designed to reduce the losses caused by crime and vagrancy while providing you a measurable return on your security investment. We offer multiple levels of security to choose from that best fit your needs and budget: BUDGET SECURITY: Our most affordable security option that is best suited for clients with very low crime or minimal security risks, but who require low-cost security to meet insurance requirements. LOW SECURITY: An affordable security service that is best suited for clients with little to no crime or security issues, but who want a security presence or night watchmen type of guard service for peace of mind. MEDIUM SECURITY: This is our most popular service that is preferred by discerning clients who genuinely care about their security program and who want to hire the best security in the industry. This level of security is suited for all risk levels and it provides a professional security presence that effectively reduces crime, protects persons and property and promotes a safe environment for your staff, residents/tenants and customers. HIGH SECURITY: Our highest level of security that is frequently chosen by government, transportation and energy clients to protect critical infrastructure, property managers, retailers and business owners who operate in high crime areas and to respond to labour disputes, civil unrest or to provide security and response to disasters.
  • Do you provide mobile security patrols services?
    Yes. We offer mobile patrol services that are delivered by experienced law enforcement officers and military personnel. Our mobile patrol officers have EVOC (emergency vehicle operators course) training combined with specialized, real-world experience that enables them to respond to and resolve any security challenge or emergency situation. All of our security patrol vehicles are new, professionally marked SUV 4x4's that are capable of patrolling or responding in any environment, regardless of weather or road conditions. Each unit is equipped with emergency lights (removable in accordance with provincial law), search lights, MWS (mobile work station computers), Cameras/GPS, fire suppression equipment, environmental spill kits, medical kits, traffic warning/control equipment and PPE. All mobile patrol services are quoted with rates that are based upon length of contract, type of patrols (designated or sporadic), number of locations you wish to have patrolled and distance between each site as well as the size of the area to be patrolled and the specific duties the officer is required to perform.
  • Are mobile patrols effective and do they prevent crime?
    Mobile patrols, when performed properly by highly-trained, law enforcement experienced security officers, can be a valuable addition to a comprehensive security program. Mobile security patrols are beneficial when combined with other security measures such as on-site guards and professionally monitored cameras. However; the mobile patrol services that are provided by other security companies are ineffective, do not deter crime, nor offer clients a return on their security investment. This is due to many factors including, but not limited to; unqualified and inexperienced patrol guards, companies assigning hundreds of patrols per shift in too large an area (often the entire city and outlying towns) for their guards to rush through or not attend at all due to time constraints, combining alarm response with their assigned patrols, poor tactics and the use of low-end patrol cars that are designed to maximize their profits without offering any type of visible deterrence or security presence. We provide mobile patrol services that reduce crime and are catered to meet the specific needs of our clients. Each patrol officer and unit are designated to a patrol district where they are usually assigned to one client. Often as a supplemental security service or emergency response program to support on-site security guards at large development projects, construction sites, shopping centres, shipping/warehouse facilities, pipelines and energy project sites or to service management companies who have multiple residential and commercial properties. Our patrol services are also offered to condo boards, gated communities, estate communities are rural towns.
bottom of page